Frequently asked questions.
Quick answers about our craft, timelines, payments, delivery, and care. Still have questions? Contact us — we love a thoughtful brief.
Custom furniture
Do you take fully custom commissions?
Yes. Most of our work is bespoke. Share your brief — even a rough sketch — and we'll guide you from there.
Can I send reference images?
Yes. After submitting the Custom Orders form, email reference images to hello@vintageeffects.co.ke for fastest review.
Do you offer site visits?
Yes. For built-in cabinetry, wardrobes, and restoration projects, site visits are typically included.
Timelines
What is the typical lead time?
Standard in-stock pieces ship in 1–3 weeks. Bespoke and built-in work usually takes 4–8 weeks depending on complexity.
Can you accommodate urgent projects?
We do our best where possible. Let us know your deadline up front and we'll be honest about feasibility.
Payment
Which payment methods do you accept?
M-Pesa, Pesapal, Flutterwave, and Pay on Delivery for select orders. Payment integration is currently being finalized — orders are confirmed manually by our team.
Will you ask for my card or M-Pesa PIN?
No. We never request card details or M-Pesa PINs on this website.
Do you require a deposit for bespoke projects?
Yes. A deposit is typically required to lock in materials and the build slot. Terms are agreed in your quote.
Delivery
Where do you deliver?
We deliver across Kenya. Delivery cost depends on the destination and the piece. We coordinate installation for larger jobs.
Do you offer installation?
Yes, for cabinetry, wardrobes, kitchens, and most large pieces. Confirmed in your quote.
Restoration
What can be restored?
Doors, floors, tables, chairs, cabinetry, and most timber surfaces. We assess the piece, then quote sanding, repair, and refinishing.
Can you work on-site?
Yes. Most restoration work is carried out on-site with dust-managed sanding.
Materials & care
Which woods do you work with?
Primarily mahogany, oak, teak, cypress, and select pine — chosen for grain, density, and behaviour in Kenyan climates.
How do I care for my piece?
Wipe surfaces with a soft, slightly damp cloth. Avoid harsh detergents and prolonged moisture. Re-oil annually for longevity.
Made-to-order
Can made-to-order items be cancelled?
Cancellation policies depend on the project stage. Please check our return policy or contact us directly.